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Use Artificial intelligence to power customer experience
AI-driven predictive analytics software enhances your AR automation experience by providing invaluable predictive customer insights. Leveraging predictive customer insights software, your business can analyse past customer behaviours and interactions to anticipate future payment patterns accurately. This empowers your organisation to make informed decisions regarding credit management, collection strategies, and cash flow forecasting. By understanding your customer behaviours and preferences, your business can tailor its approach to individual clients, fostering stronger relationships and improving overall customer satisfaction. AI-driven predictive analytics enables you to take proactive measures, such as personalised payment reminders or incentives, to optimise collections. This data-driven approach facilitates smarter decision-making and enhances your financial performance.
Enhance Analysis
Through a combination of natural language process and machine learning, Quadient AR’s digital assistants scan inbound customer emails and enquiries to appropriately categorise communications and recommend actions.
Reduce Credit Risk
Our platform combines payment history, external data, user-defined criteria and open-search text to provide a full picture of your customers’ payment behavior, helping you to identify trends and minimize risk.
Continuously Improve
The longer you work with Quadient AR, the more intelligent the buyer scoring data becomes. This flows back into our machine learning models, which continuously improve and iterate as you refine your collections process.
Accelerate Cash Application
If a payment comes in with missing customer information, Quadient AR’s machine learning will search the list of open invoices and suggest the most likely invoice a payment should be applied to based on historical data.
Build strong customer loyalty and satisfaction with AR automation
Predictive customer insights will revolutionise your customer experience by nurturing loyalty and extending customer lifetimes. You can reduce late payments with timely communications. By mapping the customer journey through real-time insights, your business can personalise customer interactions at every touchpoint. With Quadient AR automation software, you can understand your customer behaviours to help reduce DSO. You can accelerate cash application, enhancing customer satisfaction and fostering long-term loyalty. Predictive analytics pre-empts issues before they arise, thereby enhancing overall satisfaction. With real-time customer insights, your business can adapt promptly, ensuring a seamless and engaging payment experience throughout the customer journey. By leveraging predictive customer insights, your organisations can cultivate deeper connections, resulting in increased loyalty and extended customer lifetimes.
Quadient AR's reporting and customer communication capabilities have made a big difference. Our AR has become more transparent, making it easier for me and my team to understand the exact state of our accounts.
Featured resources
The ultimate AR collections benchmarks report
This report is a guide to industry terms and metrics that you can use to understand how you compare among competitors, reveal inefficiencies and identify opportunities for improvement.
How predictive analytics can better your AR
Take the next two minutes to read and understand predictive analytics a little bit better, and what it can mean to you and your cash flow.