Learn about customer communications

Read this article to learn about the game-changing impact of any-premise CCM deployment for your business.

Read this article to learn what intelligent forms are and how they work. We’ll also explore their multiple benefits, from reducing abandonment rates to improving data accuracy.

Read this article to learn how to take control of every communication that you send to customers, regardless of the channel, with customer communication unification.

Read this article to learn about a new generation of CCM solutions: cloud-based Software-as-a-Service (SaaS).

Read this article to learn how brand-CX alignment enhances competitive advantage and fosters business growth.

Learn how to build a CX strategy that increases loyalty, reduces churn, and supports business goals with clear steps, KPIs, and a blueprint for the entire organisation.

Read this article to learn what intelligent content is, how customer communication management (CCM) transforms communications across channels, and the steps and metrics required to make it effective.

Read this article to learn how artificial intelligence is transforming customer experience management with personalisation, predictive analytics, and proactive engagement. 

A fast and personalised customer experience is no longer a point of differentiation - it’s the expectation. But the the growing chasm between current, manual processes and delightful digital customer experiences is stopping you from becoming the digital change-maker your organisation needs. Read on to learn how to bridge this divide and deliver value in three key areas.   

Read this article to learn what customer journey analysis is, its' benefits and how to conduct a customer journey analysis.

Read this article to discover why customer journey map examples are useful, the common types of journey maps and how to simplify customer journey mapping with cloud-based software.

Read this article to learn about customer journey software including what it is, what it's useful for, how to choose the right customer journey software for your business, tips to fine tune your journey maps and 5 common customer journey mapping mistakes.