Realise new customer communication possibilities with...
MORE cloud
Expanded cloud deployment flexibility with a public Dockers container registry and support for Amazon ECS.
MORE automation
Deeper systems integration for rich customer journey insights and event-driven omnichannel delivery.
MORE control
Intelligent content management capabilities that improve the readability and accuracy of every communication.
Bring your most ambitious CX goals to life
Quadient Inspire R16 makes your most ambitious customer experience (CX) goals possible with new cloud deployment options, data-driven process automation, and intelligent content management tools. Together, these features allow you to increase business resilience during challenging economic times with meaningful, omnichannel communications that deepen loyalty and deliver clear ROI.
Realise the possibilities of ultimate CXM power in your hands with expanded capabilities that increase the versatility and efficiency of core Inspire applications, including Scaler and Interactive. R16 is more than an upgrade—it’s a major advancement in the CCM to CXM software evolution.
Far-reaching capabilities to take your CX beyond
Deploy in your cloud environment of choice
Ranked an AnyPrem CCM Software Leader by Aspire, Quadient Inspire’s any-premise offering has been taken to the next level. Inspire R16 extends support for Kubernetes and Docker containers to offer you more cloud deployment options and faster ways to achieve value. Manage in a private cloud, manage in a public cloud, outsource management, or run SaaS and on-prem in parallel—R16 offers ultimate CCM infrastructure freedom.
Customise deployment to your unique cloud requirements with support for:
- Amazon Elastic Container Service (ECS): Deploy in a highly scalable, fully managed container orchestration service that allows you to efficiently run, update, and manage Docker containers.
- Quadient Container Registry for Flex Applications: Rapidly build your own Docker containers with a Container Registry that provides instant access to published Inspire Docker images.
- Quadient Managed Services for Inspire Flex: Move your CCM operations to the cloud without the heavy lifting by outsourcing hosting and management to Quadient Inspire experts.
- Currently supported: Deploy in Microsoft Azure Kubernetes Service (AKS), Amazon Elastic Kubernetes Service (EKS), AWS, Google Cloud, or Red Hat OpenShift.
Automate processes & omnichannel orchestration
Seamlessly integrate Inspire workflows with the enterprise applications and third-party data that your business uses daily. Quadient Inspire R16 allows you to develop an integrated technology stack with an array of new APIs, accelerators, and connectors that drive intelligent automation, from production job monitoring to omnichannel customer journey mapping and orchestration.
Expand your customer journey insights and deliver flawlessly orchestrated experiences with:
- Event-driven Omnichannel Orchestration: Enable real-time channel events, such as QR code scan and email bounce, to trigger customised delivery workflows that support a frictionless omnichannel customer journey.
- Packaged Accelerators & Connectors: Integrate Inspire with core business platforms via new additions to the Inspire Exchange Marketplace, including Salesforce Sales and Service Cloud, SAP, DocuSign, and more.
- Salesforce Integration with Inspire Journey: Enrich customer journey mapping insights and enable data-driven CX transformation with Inspire Journey connection to your Salesforce instance.
- Connection to New Messaging Systems: Improve interaction with external content via connection to popular messaging services, including Java Message Service (JMS) and the Apache Kafka event streaming platform.
- Optimised PDF Processing: Accelerate PDF importation and production output with native support for processing of design files that use transparency features.
Enhance communications quality & compliance
Create high-impact customer communications that unite dynamic imagery with reader-friendly design and personalised messaging. Quadient Inspire R16 introduces a variety of intelligent content management capabilities to support enhanced communications clarity and compliance.
Foster trust and improve the experience of your customer communications with:
- Dynamic charting: Convert customer data, from usage history to account summary, into dynamic charts and graphs that increase service clarity.
- Email design components: Design engaging emails with the ability to instantly crop images and insert social icons, buttons, backgrounds, etc.
- Multi-document editing: Simplify the assembly of complex contracts with an editing UI that breaks out key components into individual templates.
- Authoring assistance: Improve content clarity with grammar checking and readability scoring displayed directly within the live editing workflow.
- Revision & change tracking: Streamline approvals with the ability to accept or reject content changes via a real-time ‘change tracking’ feature.
- Automated testing: Minimise risk when migrating or upgrading systems with the ‘Inspire Compare Bundle’ that detects and reports changes in output.
Related R16 resources
Press release
Quadient announces the global availability of Inspire Release 16 with hundreds of new features designed to enhance CX and increase resilience.
Forrester report
Customer experience (CX) leaders can boost their organisation’s resilience by leveraging their skills in new ways to realize a bold CX vision and strategy.
SPARK Matrix™
Quadient positions as Technology Leader in the 2023 SPARK Matrix™ for Customer Communication Management, by Quadrant Knowledge Solutions.