All too often, print and digital customer communications operate in parallel universes. These siloed systems and processes create fragmented messaging, operational inefficiencies, and compliance risk.
Quadient’s customer communications management (CCM) platform helps banks, insurers, and healthcare organisations unify digital and paper communications for more efficient back-office systems and more personalised customer experiences. The Quadient Inspire platform helps companies better manage customer communications, from the initial phases of onboarding, all the way through to cross-selling and beyond.
Target customers with personalised results
Quadient Inspire manages and unifies existing data for usage during the account-opening process and throughout the customer lifecycle. Pre-populate forms with accurate, personalised data, and create different terms and conditions based on specific qualifications.
Award-winning Implementation:
"Santander Bank UK: Taking Onboarding to the Next Level"
Deliver the right messages to the right customers
Quadient transforms and unifies customer experiences, ensuring that your prospects and customers receive clear, easy-to-understand communications through their preferred channels.
Regardless of where you are in your omnichannel journey, Quadient is the partner to help get you where you aspire to be.
Optimise online account opening
Quadient Inspire helps accelerate customer communications generated by back-office processes, as well as online account opening tasks. It facilitates straight-through processes and streamlining between front-office and back-office systems. Our suite of products translates into reduced costs and increased efficiencies across departments.
Deliver compliant, personalised communications in less time
Decrease your average handling time by putting approved customer communication templates at the fingertips of your front line teams. Representatives are able to quickly create correspondence that includes data pre-populated from your core systems. Quadient Inspire guides your staff through each communication, reducing input errors by allowing them to focus only on fields that require their attention.