Accelerate creation
Create high-quality customer communications faster with AI-driven sentiment analysis and authoring assistance integrated into content workflows.
Empower business users
Give line of business teams the power to create and send personalized communications in a controlled environment that safeguards compliance.
Reduce IT costs
Lower IT operating expenses with software that doesn't require technical expertise to deploy, host, or maintain and eliminates variable fees.
Increase agility
Rapidly respond to regulatory and market change with the ability to make template and content updates in real-time without IT involvement.
Inspire Evolve: AI-powered customer communications in the cloud
Quadient Inspire Evolve is a SaaS Customer Communications Management (CCM) solution that allows you to transfer communications ownership from IT to your line of business leaders and customer-facing teams. Hosted in the Quadient Cloud, Inspire Evolve can be deployed in hours and adopted with minimal training to rapidly bring the benefits of cloud transformation and remote collaboration to your business.
Free up critical IT resources and eliminate the costs involved in maintaining and upgrading on-premise software with the industry's leading SaaS CCM solution. Inspire Evolve empowers those closest to your customers to design and deliver personalized customer communications on-demand. Increase competitive edge and customer loyalty with an agile customer experience (CX) that responds to emerging needs.
With Inspire Evolve, you can:
Create high-quality content—faster
Empower business users to create more effective customer communications in less time with the Inspire Evolve AI Assistant. Natively integrating with the Evolve interface, the AI Assistant functions as a natural extension of the solution's intuitive content authoring and editing workflows. Users are provided with real-time content performance ratings and suggestions to improve readability and sentiment.
Activate the Evolve AI Assistant by connecting to your organization's preferred AI service, such as Microsoft Azure OpenAI, which reduces data security risks and accelerates adoption by using a trained model that grows smarter with usage. Pre-defined AI quick prompts ensure consistent and efficient usage while giving admins the flexibility to adjust prompt settings and user access. Boost employee productivity and transform the customer experience with communications that resonate.
The Inspire Evolve AI Assistant supports:
- Sentiment Analysis & Optimization: Analysis and rating of content sentiment with the ability to auto-apply recommended changes to highlighted areas to achieve the desired sentiment tone. Watch video
- Translation of Template Content: Auto-generation of translated template versions in target languages, with over one hundred supported languages and in-language grammar and spell check. Watch video
- AI-assisted Authoring: Instant creation of new and simplified template content to meet specific customer and layout needs via open prompt entry into the AI Assistant and one-click template insertion. Watch video
- Creation of Custom Prompts: Rapid configuration of custom prompts and tailoring of quick prompt parameters, from the languages available for translation to the readability levels users can choose. Watch video
Transform your CX in record time
Meet consumer demand for timely, in-the-moment digital interactions by quickly and securely migrating your customer communications to the cloud. Cutting out months of lead implementation time, Inspire Evolve can be deployed in a matter of hours with little to no IT involvement for fast time-to-value and less disruption.
Comprised of four integrated services that work together in the Quadient Cloud, Inspire Evolve replaces complex features that require technical know-how with intuitive services that give business users full control over the communications lifecycle. Rapidly achieve customer experience (CX) transformation by digitally enabling your lines of business to respond to customer requests with personalized, omnichannel communications that drive positive outcomes.
Handle batch jobs with ease
Inspire Evolve supports high-volume batch production output with Generate Batch, a core Evolve service that combines real-time data integration with a management console for configuring, scheduling, and tracking production jobs. With the advanced functionality of Generate Batch brought into a user-friendly interface, your business can realize the simplicity of SaaS while gaining the enterprise-grade performance and scalability needed to meet changing volume demands with ease.
From batch SMS messages and emails with personalized attachments to dynamic welcome kits, Inspire Evolve can support your full range of communications.
Evolve Generate Batch supports high-volume production needs with:
- Data Integration: Input of customer data in diverse formats and output retrieval through business systems integration via secure APIs.
- Workflow Creation: Configuration and execution of multi-step workflows for the processing and delivery of batch communication jobs.
- Job Management: Monitoring and management of all jobs from a centralized dashboard that allows you to create, start, pause, and resubmit.
- Dashboard Reporting: Real-time visibility into communication volumes and consumption for better budget and software usage planning.
- Omnichannel Delivery: Batch delivery to print, email, SMS, WhatsApp, and PDF channels in accordance with user-defined workflows.
Automatically access new innovation
Say goodbye to recurring software upgrades that are complex to manage and require extensive regression testing. Inspire Evolve provides automatic upgrades, so your teams are always leveraging the latest features without having to worry about installation, change management, or potential software downtime.
With bi-monthly releases, Inspire Evolve keeps you on the leading edge of customer communications technology and digital CX trends. Maximize your CCM investment with a future-ready solution that continuously delivers new value and innovation while freeing critical IT resources for other strategic priorities.
Leader on the Aspire SaaS CCM Leaderboard Grid
Quadient Inspire Evolve positions as a Leader on the Aspire SaaS CCM Market Segment Grid, leading in five major industries and eight countries.
Named a Worldwide ADG and CCM Applications Leader
Quadient is named a Leader in the IDC MarketScape: Worldwide Automated Document Generation and Customer Communication Management 2024.
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