Simplify data collection with intelligent digital forms
Empower employees and customer support teams with forms that simplify data entry, guide users, and cut workload, delivering faster, more consistent customer service that enhances the digital customer experience across the entire journey.
Automate communications and data collection
Pre-populate forms with known customer data to eliminate re-keying, improve accuracy, and deliver a seamless user experience. This automation boosts satisfaction, strengthens engagement, and ensures consistent omnichannel delivery across all channels.
Empower business users to build smart digital forms
Enable business users to create and manage intelligent forms with low-code tools and workflow automation. Quadient Inspire iForms helps teams guide customers through compliant, personalized journeys aligned with CX strategy.
Deliver frictionless customer experiences with iForms
Make forms accessible from any device, allowing customers to start on one device and finish on another for a truly connected customer experience.
Smart, branded digital forms that combine design and functionality
At some point you’ll need your customer to complete a form. With Inspire iForms, that interaction becomes intelligent. Questions adapt dynamically, responses are processed automatically, and every experience feels personal and seamless. Collecting that information should be fast and effortless. Quadient Inspire iForms empowers non-technical business users to design, manage, and deliver personalized, compliant forms and communications across every touchpoint and channel. This helps organizations accelerate digital transformation and respond quickly to market changes.
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If you are not sure you have a good forms strategy, ask yourself these questions:
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Are you sure your customers are using the right version of the form? |
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Are complicated forms and instructions leading to high error and abandonment rates? |
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Are extra resources being used to double check data to ensure its accuracy? |
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Can customers start a form on one device and finish the transaction on another? |
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Does human error and manual processes affect data accuracy? |
“Quadient inspire has dramatically improved our control over customer communications. We can now manage each step in the process of generating and sending a policy, including the design aspects that make the communication more attractive to our customers.”
With Quadient, enterprise teams can quickly deliver and support end-to-end digital experiences and automated personalized communications.
Personalized Customer Communications
Use customer data, content intelligence, and segmentation to tailor forms and messages across every stage of the customer journey. Deliver contextual, AI-powered communications that strengthen loyalty, increase engagement and unify your omnichannel communication strategy across all channels and touchpoints.
Streamline form development for business and IT alignment
Accelerate form creation with low-code and smart migration tools. Ensure compliance, brand consistency, and agility using approved corporate fonts, structured document design, and formatting that meets regulatory requirements.
Accelerate self-service with personalized digital forms
Empower customers to complete tasks independently. Responsive, adaptive forms improve satisfaction and reduce pressure on customer service teams.
Enable digital signatures and form submission from anywhere
Make it easy for your customers to securely complete and sign forms from any device. Built-in security solutions and protection against online attacks ensure fast, compliant submission.
Rapidly build and iterate personalized communications workflows with Inspire iForms
Leverage the power of Inspire iForms’ low-code platform to enable non-technical teams to rapidly build on-demand digital experiences while streamlining the collection and structuring of back-end data. By incorporating artificial intelligence, machine learning, and natural language processing, Inspire iForms enhances data accuracy, automates decision-making, and improves how customer input is understood and processed.
This demo, presented at a recent Inspire Days conference, showcases how intelligent data collection combined with CCM allows you to create and deliver personalized, compliant customer communications across all digital and traditional channels from one centralized hub.
Industry accolades
Customer success
Transforming the Credit Application Process
BMO rapidly creates a unified and intuitive digital credit card application experience
Digitizing Pharmacy-wide Processes
A leading pharmacy chain scales digital solutions across a range of patient processes
Creating Digital Customer Journeys
A large bank deploys digital customer journeys across three key lines of business
Why choose Quadient: Trusted by industry experts and customers alike
Quadient is trusted by businesses worldwide for intelligent customer communication management (CCM). Highly rated on platforms like Gartner, G2, and Capterra, our tools help businesses automate communication, improve accuracy, and enhance every customer experience. Discover why customers choose us for their customer communication needs.