Since our first locker installation in 2013, Quadient has remained focused on delivering innovative, high-quality solutions that simplify complex processes, connect businesses and communities, and help our customers succeed in an ever-changing world. Today, we are excited to welcome Package Concierge into the Parcel Pending by Quadient family, further strengthening our leadership in intelligent parcel locker solutions across the United States and bringing even greater value to our customers.
This acquisition represents more than a business milestone—it is a strategic step forward that reinforces our commitment to providing seamless, reliable, and customer-centric parcel management solutions.
Strengthening what matters most: Service, quality, and innovation
Package Concierge has established a strong presence in the United States, delivering innovative digital locker technology that addresses the challenges of package management in multifamily environments. Their dedication to service aligns seamlessly with our customer-centric values.
By combining the strengths of Parcel Pending by Quadient and Package Concierge, we are creating even more value for our customers. This unified team will ensure a smooth, uninterrupted experience for property managers, residents, and businesses, with continued access to high-quality solutions. Together, we will accelerate innovation, developing advanced technologies to enhance the efficiency of parcel management. Our combined expertise and resources will also elevate customer support, offering greater responsiveness and care backed by years of experience serving thousands of customers.
What this means for Package Concierge customers
We deeply value the trust you have placed in Package Concierge, and we are fully committed to honoring that trust during this transition, ensuring you continue to receive the exceptional service you expect.
As part of the global Quadient family, you will gain access to an expanded suite of solutions designed to meet evolving needs in parcel management and automation. By combining Quadient’s proven expertise with Package Concierge’s innovative approach, we are dedicated to delivering even greater value. With decades of experience between us, we are better positioned than ever to drive innovation and address the challenges of an increasingly digital, convenience-driven world. Your needs and success remain at the heart of everything we do.
The road ahead: United by a shared vision
This acquisition supports Quadient’s ‘Elevate to 2030’ strategic plan, which focuses on growth through innovation, collaboration, and a customer-first mindset. By welcoming Package Concierge, we are reinforcing our commitment to the US market while continuing to lead in key regions such as Japan and Europe.
Above all, this partnership brings together two teams united by a passion for delivering solutions that make life easier for businesses and the people they serve. We are excited to work with the talented professionals at Package Concierge to set new standards in parcel management.
Our commitment to you
To our new Package Concierge customers and teams: thank you for your trust. We are thrilled to have you join the Quadient community and are committed to ensuring a smooth and beneficial transition.
At Quadient, we believe that exceptional service, backed by innovative technology, forms the foundation of lasting customer relationships. Together, we are well-positioned to help you navigate the evolving landscape of package management with confidence and ease.
The future of parcel management is bright, and we are excited to embark on this journey with you. Stay tuned for more updates as we continue to innovate and deliver the solutions you rely on.
Welcome to Quadient—where connections matter and your success is our priority.
Benoît Berson is Chief Solution Officer Parcel Locker Solutions. An international leader with extensive experience in Executive positions, Benoît served as Quadient's Chief Operating Officer for France and Benelux from 2019 to June 2022, previously President and Managing Director of Quadient France since 2016. In his 30-year career at Quadient, Benoît has been successful in a variety of roles, starting with 10 years in Finance and Marketing at Neopost France, followed by management and executive positions in the US, Sweden, Benelux and the Netherlands. Benoît is a French national and started his career at Alcatel, after completing a Masters Degree at the ESCEM School of Business and Management in Tours, France.