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Our Story

Because connections matter.

Why Quadient®?

For all businesses – small or large, local or global – every customer interaction is critical. Today, a business transaction is much more than that – it’s an opportunity to make a meaningful connection. A moment to make a positive impact on someone’s life. It’s an opportunity to turn a customer into a brand advocate — a chance to create a customer for life.

 

Quadient is the driving force behind the world’s most meaningful customer experiences. We help organizations deliver exceptional experiences by focusing on four key solutions:

 

Customer Experience Management

Customer Experience Management

For enterprises who must compete by creating exceptional customer experiences, we provide omnichannel software solutions and expertise that deliver compliant and meaningful customer interactions.

Mail-related Solutions

Mail-related Solutions

For organizations who need to simplify mail, we provide the hardware, software, and expertise required to deliver accurate and timely physical communications.

Business Process Automation

Business Process Automation

For businesses who want to streamline document production processes and departmental workflows, we provide digital solutions that help automate communications and accelerate cash flow.

Parcel Locker Solutions

Parcel Locker Solutions

For businesses and people who need to manage a growing volume of deliveries and returns, we provide and operate a smart and secure pick-up, drop-off solution that offers convenience and peace of mind.

Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.

Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. 

Our solutions make it possible for organizations to continuously and automatically create and deliver meaningful interactions when it matters most – consistently across all channels.

proven track record

Quadient has a proven track record for developing, deploying, and supporting dependable solutions. We understand the trends in the market, listen to customers, and respond with relevant innovation. Every year, Quadient turns approximately 8 billion business interactions into meaningful, personalized experiences.

At Quadient, we help companies build powerful connections with their customers.

Because connections matter.


Learn more

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Experience

Experience

A rich history & world-class leadership

Proven results

Proven results

96% customer satisfaction rate

Expertise

Expertise

8 billion personalized experiences annually

PURPOSE

Simplify the connection between people and what matters.

VISION

To be the driving force behind the world’s most meaningful customer experiences.

MISSION

Together, we focus on delivering solutions that create relevant and personalized interactions.

Our Values

Empowerment

We are adventurous, creative, and open-minded.

We embrace and drive change.

We act with knowledge, trust, and confidence to better serve our customers.

Passion

We are determined to drive customer success

We make work fun, fulfilling, and exciting by being part of a team that makes a difference.

We are passionate in all that we do.

Inspiration

We all strive, regardless of level or title, to exhibit leadership in our personal and group activities.

We bring ideas to life.

We lead by example, constantly innovate

Community

We think beyond our own teams – for the company, customers, partners, and community.

We care about our communities and the environment.

We collaborate like crazy.

Together we share, learn, and succeed.

Our Awards

Aspire Leaderboard 2019

May 2019
Quadient Named Overall Leader in 2019 Aspire Leaderboard

document-strategies-hot-company

August 2019
Quadient Named Document Strategy Hot Company

 

Celent

April 2019
Celent Model Bank Award: Santander UK

Xplor

March 2019
Xplor Technology of the Year Award Winner

Aspire

May 2018
Quadient named Overall Leader in the 2018 Aspire Leaderboard

Xplor

April 2017
Xplor’s Application of the Year Award

Inkjet Summit

April 2017
Inkjet Summit 2017 - Best Transactional Case Study Award

BMO Award

March 2017
BMO Bank of Montreal Captures Celent Model Bank Award

Printing News Award

July, 2016
Readers’ Choice Top Product of 2016 by Printing News magazine

CODiE Award Finalist

April, 2015
SIIA Software CODiE Award Finalist

Xplor

March, 2015
Awarded Xplor Technology of the Year

Xcelent Award

October, 2014
Celent XCelent Award for Inspire’s Advanced Technology

Maintaining a standard of excellence

v

At Quadient we’re dedicated to providing products and solutions for many different industries and needs. We take pride in knowing that our brand is at the cutting edge of creating digital experiences.

Our commitment to global standards – and our planet – give us a competitive advantage and allow us to deliver a high level of customer satisfaction.

Our certifications include:

  • Quality Management System (ISO 9001)
  • Environment Management System (ISO 14001)
  • Information Security Management System (ISO 27001)
    • Code of practice for information security controls for cloud services (ISO 27017)
    • Code of practice for protection of Personally Identifiable Information (ISO 27018)
  • Capability Maturity Model Integration (CMMI)

Learn more about our policies and certifications.

If you have any questions pertaining our policies and certifications or wish to receive more information, please contact us: IMS@quadient.com. Our specialists will gladly assist you.

Our Customers

Aegon
Aetna
Allison
Allstate
Asterion
Banca Popolare di Sondrio
BNP Paribas
Bradesco
Canaccord Genuity
Canon
Corner Banca
Crédit Agricole
Engie
FedEx
Fidelity National
Fubon Bank
Assicurazioni General
HomeServe
Humana Inc.
ING
KPMG
La Caja
Mailstreet
MetLife
Michelin
Monceau Assurances
NCP
Oneil
Pacific Life
Ping an Bank
Pondres
QuadGraphics
Quicken Loans
Royal Neighbors
RR Donnelley
Shutterfly, Inc.
Société Générale
Stralfors
Sumitomo Mitsui Banking Corporation
Sunrise
Transamerica
Waverton
World Wildlife Fund
Yves Rocher

Our Partners

ACT Development & Integration GmbH
Adbansys
ADF Solutions GmbH
Aerow Digital
BDO DIGITAL
Beehive Online Solutions
Belwo
Blogik
Brainsphere Informationworks GmbH
Cadena
Cal-Sierra Technologies
Canon Austria GmbH
Capgemini Brazil
CCM Masters
CDP Communications
CGI
CMAS Consultant
Cognizant Americas
Conduent
CTC Global Pte Ltd
Cumulo9
Customer Centrics International
CX Tech
Data Cohorts
Dataexpert
DDS
Digital Business People Pte Ltd
DocVentive
Domino Printing
D-Tech
dydocon
Eclipse Group
Edita Prima
EG Info
eGlue
eSignLive
Espire Infolabs
Everis Brazil
Evrofin
Eximia
FCI-CCM
Freelance Technologies Inc.
Fuji Xerox (Hong Kong) Limited
Fujitsu
gDoc
Group PBS
Groupe Alterna
Guidewire Software
HTC Global
Huawei
IBM US
Infointelligent Argentina
Innov@Doc
Intersoft
Kenlab Holding Pte Ltd
Eastman Kodak Company
Macrosoft Inc.
Neopost AG
Nexio Management
Norima Consulting
Objectiva Software Solutions Inc.
OnePoint
Paragon Customer Communications France
Pereztrading
Polar Method
Project Liaisons
Quanto AG
Quertum
Redigital
Ricoh Austria
Saggezza
Sapient Consulting
Serial SA
SocialPath
Sun Digital Central America
Suninfo
SWORD France
Systex Corporation
Tata Consulting Services
Unigraphica AG
Xerox Argentina
YoungWon I&S