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Service Providers

Deliver more than just documents.

Customer experience (CX) is the new battleground for your enterprise clients. But most are struggling to make meaningful progress because they lack the proper infrastructure to support a CX strategy that spans the entire business. Legacy technology, departmental silos and changing regulations add additional layers of complexity and hinder progress.

Quadient’s® comprehensive portfolio of integrated customer experience solutions are helping Service Providers worldwide capitalize on the relationships they’ve built to drive new revenue streams and gain a competitive advantage using the skillsets they already have.

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Service Provider Transformation:

A Pragmatic Guide to Achieving Digital Success Complimentary eBook

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The Quadient Platform at a glance

QUADIENT INSPIRE (CCM)

Consistent omni-channel communications

Output and compliance Management

Business user empowerment

CCM platform consolidation

QUADIENT INSPIRE

Customer Communications
Management (CCM)

QUADIENT INSPIRE
(CCM)

QUADIENT DIGITAL ADVANTAGE SUITE

HTML5 Communications

Mobile and web delivery

Create digital documents

Digitized processes

Digital transformation

QUADIENT DIGITAL
ADVANTAGE SUITE

QUADIENT CUSTOMER JOURNEY MAPPING

End-to-end journey mapping

Real-time collaboration

CX visibility across silos

On-going CX enhancement

QUADIENT CUSTOMER
JOURNEY MAPPING

One platform, unlimited channels

Quadient technology integrates with your existing legacy IT systems and offers flexible implementation options including on premise, hybrid and cloud applications. Our solutions enable you to rapidly repurpose existing print-based content to create high-impact digital communications quickly and easily.

Whether you want to complement your print offering with e-delivery, or are looking to explore more sophisticated channels like mobile or wearables, Quadient technology scales with you as you grow, regardless of your organization’s maturity level.

"The authoritative guide to delivering customer experience excellence: unlocking the power of customer communications management"

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Drive new revenue streams

Increase communication volumes and drive new revenue streams by leveraging the templates, data and skillsets you already have to design and deliver personalized, contextual, accurate communications across all channels. Map customer journeys and help your clients introduce change where it delivers most impact.

"A Transformative guide for Print Service Providers: deliver more than just documents"

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Increase efficiency by empowering business users

Quadient Inspire’s remote authoring cloud application makes it easy for your clients to make and approve content changes through a simple web browser. With our synchronized omni-channel preview, your clients will see how the final output appears in every format for fast approval. Adoption is fast and easy with an intuitive user interface and multiple language support.

Improve compliance, reduce risk

Compliance personnel review, make changes to, and approve content in minutes, from their computer or mobile device. And, all changes and approvals are tracked and easily referenced at any time, minimizing risk.

"Integrating compliance into innovation: taking control over customer communications"

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Take action to improve the customer journey

Quadient Customer Journey Mapping makes it easy to create detailed journey maps that connect directly to customer touchpoints, providing visibility into every experience across the entire business. Users collaborate and share feedback directly through the tool, so CX improvements are made in real-time.

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Add mobile to your offering

Quadient’s® digital experience solutions help you create responsive, interactive, regulatory compliance and highly individualized mobile and web experiences quickly and easily from one intuitive interface, reducing strain on your client’s IT department and lowering their costs dramatically. Quadient helps you move from vendor to advisor by increasing the channels you offer through a simplified set of resources.

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Helping our clients achieve a truly omnichannel customer experience is the future for Service Providers like us.

Source:
Lammert van Keulen, Managing Partner. Mailstreet
Today, Inspire is one of the cornerstones of our growth as a company.

Source:
Jeroen Beckers, Managing Director. Pondres
Inspire was the only offering that fully met our requirements. It enabled streamlined delivery of omnichannel campaigns and it’s easy to use, giving our clients full control of the personalisation delivery as opposed to relying on IT or mail house team.

Source:
Julian Lee, Technical Director, Digital Alchemy
I was amazed when I realized that with Quadient Inspire, our lead times for projects that would have taken 3 weeks, were reduced to just 3 days. With Inspire, the compelling ROI made a clear business case and it is safe to say that we are on track to deliver even better results than planned for.

Source:
Tomas Sjöström, CIO, Stralfors
Inspire is the most advanced and reliable CCM solution in the marketplace. The service and document management are extremely well integrated and the solution enables us to help our customers to deliver an exceptional omni-channel experience.

Source:
José Casado, Consultant, TenStep - CAPSIS
We use Inspire for all of our electronic and paper customer communications, including bills, statements, and various letters. We also use it to clean our email data (emails are sent using a different system), to ensure customer-friendly data - title casing, date formats, etc.

Source:
IT Professional, Medium Enterprise Telecommunications Services Company
Inspire allows us to quickly manipulate multiple data formats from new and legacy sources, create simple and complex document layouts, and rebrand them with minimal effort when necessary. It also allows us to make our data customer-friendly with useful formatting options.

Source:
IT Professional, Medium Enterprise Telecommunications Services Company