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Quadient helps utility companies create a nimble, effective and unified customer communications infrastructure to improve the customer experience.
Our technology enables organizations to create better customer experiences through timely, highly individualized, and accurate communications for all channels. We deliver this via 3 solutions for a closed-loop Customer Experience.
For more information about Quadient’s® products and services, please choose one of the forms below.
Most established utility companies have a complex infrastructure of mission-critical legacy IT technology. This problem is often compounded by home grown systems that have increased risk of failure every year.
Quadient technology integrates with your existing legacy IT systems and offers flexible implementation options including on premise, hybrid and cloud solutions for a variety of users and business requirements. Leverage existing templates, archived content, and data from your core systems to create highly personalized, timely and accurate communications across all channels.
Whether you are simply moving from print to e-delivery, or looking to explore more sophisticated channels like mobile or wearables, Quadient technology scales with you as you grow, regardless of your maturity level.
"The Future of CX in the Energy Industry"
Download the white paperThe world’s leading customer communications management (CCM) platform, Quadient Inspire, enables you to create and deliver personalized, compliant customer communications across all channels, from one centralized platform. It facilitates collaboration, integration, and connections that aren’t possible with disconnected project or channel-based approaches.
Quadient Customer Journey Mapping makes it easy for teams across your business to view, and take immediate action to improve, your organization's entire portfolio of customer communications through a single web interface.
Reduce in-bound call volumes by making statement information easy-to-understand with interactive charts, graphs and sliders. Include dynamic elements including graphs to illustrate meter usage information.
Combine water, electricity and gas billing into one consolidated statement to take advantage of postal savings, and speed payments.
Create a highly-engaged customer base and increase participation in energy efficiency and demand response programs with tailored mobile push notifications, SMS updates, and email communications.
Make on-boarding for new products and services quick and convenient with digital forms that are pre-populated with your customers’ data, and integrated eSignature capabilities.
Create personalized offers to encourage enrolment in fixed payment plans to guarantee income streams. Leverage mobile push notifications, SMS and email to upsell annual maintenance plans and new equipment.
Reduce strain on IT and meet consumer demands by empowering business users to make simple content changes quickly and easily. With Inspire, business users are given access to pre-defined content blocks through a web browser. Administrators specify which templates may be accessed by whom and what changes may be made to ensure brand consistency and compliance.
Quadient Inspire’s synchronized omni-channel preview then enables managerial staff to review the output in every format (mobile, tablet, web etc.) for fast approval.
Reduce compliance risk and improve efficiency by enabling compliance, legal and line-of business teams to collaborate throughout the communications creation and approval process.
"Integrating compliance into innovation"
Download the white paperSource: Outsystems. The State of Application Development, 2017.
For many organizations, personalized mobile and web content is extremely costly to develop and maintain, as it is often done manually.
Quadient’s® digital experience solutions help you create responsive, interactive, regulatory compliant and highly individualized mobile and web experiences quickly and easily from one intuitive interface, reducing strain on IT and lowering costs.
Quadient® Customer Journey Mapping is the only cloud-based journey mapping tool that incorporates digital and physical touchpoints into your journey maps. Customer experience teams easily share feedback with business users directly through the tool, so improvements are made in real-time.
Quadient is proud to have been named an Overall Leader for the second consecutive year in the 2019 Aspire Leaderboard.
Get complimentary PREMIUM ACCESS to the 2019 Leaderboard here.
Quadient technology helps utility companies bring together and activate the entire business in the name of better customer experience.
Key customer experience trends that are impacting the energy market today.
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