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Customer experience (CX) is the new battleground in business today. But most insurance organizations are struggling to make meaningful progress because they lack the proper infrastructure to support a CX strategy that spans the entire business. Legacy technology, departmental silos and changing regulations add additional layers of complexity and hinder progress.
Quadient’s® comprehensive portfolio of best-in-breed technologies helps Insurance organizations bring together and activate the entire business in the name of better customer experience.
For more information about Quadient’s® products and services, please choose one of the forms below.
Most established insurance firms have a complex infrastructure of mission-critical legacy IT technology. This problem is often compounded by multiple legacy systems remaining from previous acquisitions and home-grown proprietary systems.
Our technology integrates with your existing legacy IT systems and offers flexible implementation options including on premise, hybrid and cloud applications. Our CCM and digital experience solutions allow you to leverage existing templates, archived content, and data from your core systems to create highly personalized, timely and accurate communications across all channels.
Whether you are simply moving from print to e-delivery, or looking to explore more sophisticated channels like mobile or wearables, Quadient technology scales with you as you grow, regardless of your organization’s maturity level.
"One platform to rule them all: consolidating platforms to manage customer communications"
Download the white paperMany Insurers have separate tools, teams and third parties dedicated to designing and creating content for mobile, web, and print communications. This results in duplication of efforts, inconsistency and compliance risk.
Our industry-leading CCM solution, Inspire, enables you to create timely, contextual, personalized and accurate communications for all channels from one intuitive interface. This eliminates the need for multiple siloed teams, reduces risk and ensures a seamless customer experience.
Reduce strain on IT and meet consumer demands by empowering business users to make simple content changes through a web browser. With Inspire, business users are given access to pre-defined content blocks through a web browser. Administrators specify which templates may be accessed by whom and what changes may be made to ensure brand consistency and compliance.
Quadient Inspire’s synchronized omni-channel preview then enables managerial staff to review the output in every format (mobile, tablet, web etc.) for fast approval.
Reduce risk and improve efficiency by enabling compliance, legal and line-of business teams to collaborate throughout the communications creation and approval process.
With Inspire, compliance personnel manage, track, audit, and approve regulatory language quickly and easily. Changes are made in one location and applied everywhere you choose, and content blocks are locked down to safeguard regulatory language where required.
"Integrating compliance into innovation: taking control over customer communications"
Download the white paperMake on-boarding quick and convenient with digital forms that are pre-populated with your customers’ data.
Add dynamic elements to quotes, policy information, reports, and welcome kits to make it simple for your customers to sort through important information with interactive charts, graphs, and sliders. Increase customer engagement and contract completion with mobile push notifications and eSignature capabilities.
Leverage customer data to position upsell and cross-sell promotions tailored to their unique needs.
Quadient® Customer Journey Mapping is the only cloud-based journey mapping tool that incorporates digital and physical touchpoints into your journey maps. Customer experience teams easily share feedback with business users directly through the tool, so improvements are made in real-time.
For many organizations, personalized mobile and web content is extremely costly to develop and maintain, as it is often done manually.
Quadient’s® digital experience solutions help you create responsive, interactive, regulatory compliant and highly individualized mobile and web experiences quickly and easily from one intuitive interface, reducing strain on IT and lowering costs.
Source: Outsystems. The State of Application Development, 2017.
Quadient is proud to have been named an Overall Leader for the second consecutive year in the 2019 Aspire Leaderboard.
Get complimentary PREMIUM ACCESS to the 2019 Leaderboard here.
Delivering choice, convenience, and personalized service in the digital age.
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